Live Help is available on every page in DATS, and we've got somebody there to help you from 8 AM to 4 PM Mountain Time.
Live Help is great for everyday users looking for a little assistance to help keep them going. Administrators are also encouraged to use Live Help anytime they run into a challenge.
If an inquiry is a bit complex for simple chat, users are referred to our customer mentors to set-up a web meeting and chat.
The DATS Insider includes a vast "Idea and Support Library" that can be browsed by section, our searched by keyword or tag.
This website The DATS Insider is a huge resource, and it is constantly being updated as DATS continues to expand and evolve.
The DATS Insider conveniently opens as a separate website so it can be browsed and easily referenced while using DATS in another tab or window.
Your DATS coaches are not just people who know how to use our software really well, they are also Management System Consultants, and in some cases highly experienced auditors as well.
Customer coaching and mentoring is always free. We typically meet online so we can chat and share our screens with one another. You just need to reach out to us and book a time.
If you don't have your coach's contact information handy, please use our Contact Us form and somebody will get back to you shortly.