Exceptional Software

Legendary Support

Few things are more frustrating than software that leaves you stranded when you need help the most. You hit a problem, go looking for support, and find… nothing. Outdated articles. Automated replies that go in circles. No clear path to a real person who can actually help. It’s exhausting, and it turns what should be a helpful tool into a daily source of friction.

But then—every now and then—you find a company that understands. A team that treats support like a core part of the experience, not an afterthought. They respond quickly. They speak your language. They offer help through multiple channels and actually solve problems. The difference is night and day. Suddenly, you're not just using the software—you're supported by it.

Our Legendary Support System

In addition to a help library, DATS serves up 4 other amazing solutions to every customer, for no additional fees.

Real Person Help within 60 Seconds → Every person in your organization can be chatting with a real person at DATS within 60 seconds. From password resets to questions about running advanced reports we have you covered.

Urgent Mini Meetings within 60 Minutes → Supervisory Staff, Managers, and Administrators need to get things done right away, and their questions may be better suited to a quick phone and web meeting. We can get somebody online for a 15-minute mini meeting within an hour.

Custom Video Tutorials within 24 Hours → We’re happy to create custom screen recordings complete with voice over to help you, or your extended team. These are great because they show your account, your people, your data, and your set-up. Heck, you can even embed the videos we create for you in your LMS – cool!

Unlimited 60 Minute Coach Meetings → Every customer has access to an assigned Coach who understands your business, and how you use DATS. Not only are they here to help you get your work done, but they can also help you expand your horizons into features that you may not currently be using. You have direct access to their calendar so you can book them at will.